Black Press file photo

Northeastern B.C. residents urged to be specific when reporting fires

Fire dispatch services are now being handled by North Island 911 in Campbell River

Firefighters in northeastern B.C. say residents need to be very clear about the location of any emergency now that fire dispatch services are being handled on Vancouver Island.

Beginning Nov. 23, dispatch for the Fort St. John and Dawson Creek fire departments is being managed by North Island 911 in Campbell River.

The switch on Thursday prompted Fort St. John fire Chief Fred Burrows to advise residents to provide specific details, such as an exact address when speaking to the 911 operator.

Dispatchers in Fort St. John or Dawson Creek have served fire departments in the Peace River Regional District for more than 30 years, but the district voted in early 2017 to accept a proposal for service from North Island 911 Corp.

All 911 calls from the district are now channelled directly to the E-Comm emergency dispatch centre in Vancouver, with fire calls then routed to North Island 911.

The Fort St. John Professional Firefighters Association says it is “strongly against” the change, but will work with dispatchers in Campbell River to ensure the transition is handled in the best interests of the community.

Burrows says area residents must understand they are not speaking to someone with local knowledge when they place an emergency call.

“In the past, the calls were managed by our staff so if a caller said they were located 10 minutes past the red barn on ABC Road, we knew where to go.”

“It is very important that our citizens know exactly how to report their emergency from now on,” the chief says.

When North Island 911 announced in May it had won the Peace River Regional District fire dispatch contract, it said it was working with fire departments in the region to ensure a smooth transition and was updating its mapping and radio network systems.

(MooseFM)

The Canadian Press

Just Posted

City of Prince Rupert foots the bill for armed RCMP officers at Alaska ferry terminal, two trips scheduled

Two temporary voyages between Prince Rupert and Ketchikan added to AMHS schedule in Oct. and Nov.

Climate change, economy and reconciliation take centre stage at Oct. 15 All-Candidates Forum

Six of the eight candidates were in attendance at the Smithers event

LETTER: How do you like these NDP apples MLA Rice?

Prince Rupert District Teachers’ responds to MLA Jennifer Rice’s letter regarding union rally

HAMILTON: Something was wrong — really wrong, but there is hope

Hamilton shares a defining moment in his life for Breast Cancer Awareness Month

Spotlight on B.C.: Liberals need at least 10 B.C. ridings to take the election

Black Press Media presents a four-part series into how B.C. will affect the federal election outcome

Kawhi Leonard, former Toronto Raptor, welcomed back to Vancouver at pre-season game

Fans go wild at pre-season game between L.A. Clippers and Dallas Mavericks at Rogers Arena

Greens and NDP go head to head on West Coast; Scheer takes fight to Bernier

Trudeau turns focus to key ridings outside Toronto after two days in Quebec

Anti-pipeline protestors clash with supporters at North Matters event in Smithers.

The event was organized by The North Matters (TNM) and billed as a non-political event

Canucks beat Stanley Cup champs 4-3 in a shootout

Leivo nets winner, Vancouver dumps St. Louis for fourth straight win

‘The more you test, the more you find’: Beef recalls a sign of success, experts say

Despite appearances, experts say a recent rise in major recalls is not a sign of food supply problems

Scholars say religious vaccine objections can’t be traced to Biblical sources

Vaccinations are a requirement to attend class in Ontario and New Brunswick, while B.C. launched a demand this fall

ELECTION 2019: How would the major parties address Canada’s housing crisis?

Promises include speculation taxes, more affordable housing, and declaring housing a human right

Japanese buyer expands wood pellet contract with B.C.’s Pinnacle

Mitsui and Co. increases contract with Interior energy producer

Most Read