Kids Help Phone to launch 24/7 online chat for B.C. youth

The youth counselling service says the move comes to meet greater needs by kids in Canada

Kids Help Phone will be offering their live chat service 24/7 in Canada by the end of 2018, as more youth turn to counsellors through instant messaging rather than over the phone.

“[We’ve been] doing about half of our service through phone and half through live chat,” chief youth officer Alisa Simon said.

The nationwide youth counselling service started the online instant-messaging option for 40 hours a week in 2013, after seeing more young people wanting to reach out “with their fingers instead of their voice,” she said.

The response was huge. “They were reaching out with really serious concerns – a lot of conversations about suicide, abuse and neglect.”

So many youth prefer instant messaging because of the increased sense of anonymity, Simon said, and because they aren’t comfortable speaking about their problem and can review the conversation.

Simon said round-the-clock service, thanks to a $1-million donation by the Royal Bank of Canada, will especially help youth in B.C., who could only use it until 11 p.m. previously.

“What we found was that a lot of youth were coming to the chat service when it would be closed,” Simon said. But those kids wouldn’t necessarily call the 24/7 phone line.

READ MORE: Have you talked to your kids about staying safe online?

WATCH: How to talk to your kids about 13 Reasons Why

In 2017, eight per cent of the instant messaging sessions at Kids Help Phone came from B.C. – a number anticipated to increase.

Kids in Canada are most likely to reach out to counsellors with issues of anxiety. Suicide is often the third most common issue in other provinces, but it’s the second most common in B.C. More youth here also speak out on abuse than in the rest of the country.

“The good news is that every time those young people reach out to us, we have a moment where we’re able to save their lives,” Simon said. “The courage that it takes those young people to reach out in those really dark moments is really important to us.”

Youth can visit kidshelpphone.ca to chat with a counsellor, or call 1-800-668-6868.

If you or anyone you know needs support for depression or suicide-related mental health problems, call the Canadian Assistance in Suicide Prevention 24/7 hotline at 1-888-353-2273.


@ashwadhwani
ashley.wadhwani@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Just Posted

Bad weather delays next Prince Rupert/Haida Gwaii ferry

Stormy weather will delay the next ferry sailing from Prince Rupert to… Continue reading

Social media strains over Prince Rupert’s boil water notice

Resident forms Community for Clean Water, and Jennifer Rice responds acting mayor’s comments

Port authority imposes ban on development around Lelu Island

Following Pacific Northwest LNG, there will be no future projects proposed near Flora Bank

Shutter Shack being held hostage by landlords, protesters say

Victoria-based landlords to supervise removal of equipment from their Prince Rupert commercial unit

B.C. chiefs show solidarity with Wet’suwet’en hereditary chiefs

Chiefs from around B.C. outside the Coastal GasLink pipeline route in Smithers show support.

This Week Show – Episode 118

Highlights from this week in Prince Rupert

Olympian snowboarder Max Parrot diagnosed with Hodgkin’s lymphoma

Each year in Canada, approximately 900 people are diagnosed with Hodgkin’s lymphoma

‘Prince of Pot’ Marc Emery accused of sexual assault, harassment

Emery denied the allegations, but a Toronto woman says she is not the only one speaking out

Vancouver Island photographer makes National Geographic’s 2018 elite

Rare double honour for Marston from the 36 best Your Shots out of nearly 19,000 photos

Ex-Liberal candidate in Burnaby, B.C., says volunteer wrote controversial post

Karen Wang dropped out following online post singling out NDP Leader Jagmeet Singh’s ethnicity

Student rangers sought for Terrace

Young adults interested in student ranger program have until Feb. 24 to apply

Asteroids are smacking Earth twice as often as before

The team counted 29 craters that were no older than 290 million years

Canada’s arrest of Huawei exec an act of ‘backstabbing,’ Chinese ambassador says

China has called Canada’s arrest of Huawei chief financial officer Meng Wanzhou ‘politically motivated’

In limbo: Leftover embryos challenge clinics, couples

Some are outright abandoned by people who quit paying storage fees and other couples struggle with tough decisions

Most Read