Fast-food restaurant being closed, lost jacket top worst 911 calls in 2018

E-Comm has released its top 10 worst 911 calls this year, mainly centres around consumer complaints

A fast-food restaurant not being open 24-hours-a-day as advertised is this year’s worst 911 call made in B.C.

E-Comm, the province’s largest call centre, released its top 10 head-scratching calls Thursday – and some are laughable while others concerning.

The theme this year was consumer complaints, the centre said, from a retailer not accepting a return of shoes without the original box to a gas stations attendant putting the wrong type of fuel in a vehicle.

A returning complaint unnecessarily called into 911 this year was someone asking if the clocks move forward or backward during the Daylight Saving time change.

READ MORE: Wrong nail polish colour tops worst 911 calls of 2017

Call-taker Kayla Ryan, who fielded the call about a store rejecting a shoe return, said that when someone calls 911 for general information the dispatcher cannot simply disconnect the call.

“We still have to confirm the person is safe before completing the call,” she said. “Calling the police to complain about a store’s return policy isn’t a reason to call 911.”

While most use the emergency line responsibly, E-Comm corporate communications manager Jasmine Bradley said that those who don’t are tying up lines at centres which collectively handle 1.45 million calls each year.

“Calls such as those on this year’s headscratcher list waste valuable emergency resources that would otherwise be available to someone who’s health, safety or property was in jeopardy or a crime was in progress,” she said.

Here are E-Comm’s top 10 reasons not to call 911 this year:

  1. To complain a local fast food restaurant wasn’t open 24-hours-a-day, as advertised
  2. To complain a store won’t take shoes back without the original box
  3. To complain that a gas station attendant put the wrong type of gas in their car
  4. To report a rental company provided the wrong sized vehicle for a customer’s reservation
  5. To report a restaurant wouldn’t redeem a customer’s coupon
  6. To ask for help turning off their car lights
  7. To report their vehicle’s windshield wipers had stopped working
  8. To find out where their car had been towed
  9. To report a lost jacket
  10. To ask if the clocks move forward or back during the spring time change

@ashwadhwani
ashley.wadhwani@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Just Posted

Port Ed council chambers full over campground dispute

Port Edward council puts decision to fund Lester Centre on hold

Houston homicide suspect remanded in custody

A Houston man accused of the second degree murder of Elija Dumont… Continue reading

Ottawa urges CN and union to continue talks as 3,200 workers go on strike

The rail workers began their strike after failing to reach a deal by a midnight deadline

Prince Rupert 2030 Vision ready to be shared with the public

Redesign Rupert is unveiling their plan for the city

Q&A with Lax Kw’alaams Mayor John Helin

Helin spoke about topics in his community ahead of the village’s upcoming election

Your Prince Rupert 55th Rotary Auction guide

Online guide to all the items up for bid before Monday’s live auction

B.C. man gets life with no parole until 2042 for murder of Belgian tourist near Boston Bar

Sean McKenzie pleaded guilty to second-degree murder of 28-year-old Amelie Christelle Sakkalis

‘Very disrespectful’: B.C. first responder irked by motorists recording collisions on cellphones

Central Cariboo Search and Rescue deputy chief challenges motorists to break the habit

Daily cannabis linked to reduction in opioid use: B.C. researchers

Researchers looked at a group of 1,152 people in Vancouver who reported substance use and chronic pain

Bids down, costs up on Highway 1, B.C. independent contractors say

Rally protests NDP government’s union-only public construction

Members of little people community applaud change to drop ‘midget’ term

‘It’s not about sensitivity,’ says Allan Redford, the president of the Little People of Canada

Little progress in preventing sudden infant deaths since last report: BC Coroner

Coroners panel studied 141 sleep-related sudden infant deaths between 2013 and 2018

Most Read