Binder of sensitive patient info goes missing from B.C. hospital

Information breach at Kamloops’ Royal Inland Hospital as binder with patient data goes missing

  • Apr. 3, 2018 12:10 p.m.

Kamloops This Week

John Ranta isn’t happy about a privacy breach at Royal Inland Hospital.

The mayor of Cache Creek and former chair of the Thompson-Nicola Hospital District board said he was given a copy of a letter sent to one of the people in his community from RIH, advising that a binder with patient information went missing from the hospital.

The binder included names, addresses, phone numbers, ages, dates of birth, personal health-care numbers, family physicians, medication histories and information from colon scans.

The letter from Deana Rismondo, manager of the ambulatory care unit at the hospital, said since the records have not been found, “it is difficult to fully assess the level of risk to you.”

The letter recommends those affected contact credit-monitoring agencies Equifax Canada or TransUnion to have flags placed on their files. The missing binder has been reported to the province’s information privacy office and the letter said IH has taken action “to determine the cause of the privacy breach and educate users to mitigate the risk of future incidents.”

However, Ranta said, IH is not paying the $5.25 charge Equifax requires for such an alert — and he’s not happy about that.

Ranta said each letter was sent by registered mail at a cost of $9.84. Had they been sent through the regular mail, he said, IH could have covered the cost of all credit monitoring alerts and saved $4.59 per letter sent.

He said he raised the concern at a meeting last Thursday, asking IH CEO Chris Mazurkewich for details. Mazurkewich said he would look into it and get back to Ranta, something that had not happened as of Tuesday. But, Ranta noted, the intervening days were part of what for many people was a four-day Easter holiday weekend.

Ranta took particular aim at the concluding paragraph of the letter, one that includes an apology for the “unfortunate event.” but assures RIH has taken steps to ensure it doesn’t happen again.

“Well, that’s like having a herd of cattle with all your personal info out in the field and someone opens the gate. The cattle are gone,” he said. “They’re out there somewhere.”

Last June, Mounties in the Lower Mainland contacted IH after arresting two people who had possession of information on a number of people, about 500 of whom worked for the health authority.

The information pertained to employee records of current and past staff. IH contacted all employees affected and offered to pay for credit-monitoring services for one year.

In 2014, a filing cabinet at RIH went missing. It contained names, birthdates, personal health-card numbers and medical-testing information of 1,628 patients. At that time, IH offered to cover the cost of credit monitoring alerts.

Like us on Facebook and follow us on Twitter.

 

Just Posted

Open market connects Rupert vendors with tourists

An outdoor market was held in Cow Bay on Sept. 22 to help promote local artisans

BC Ale Trail adds Northern Trail to its repertoire

Breweries in Prince Rupert, Terrace to Valemount featured in new tourism initiative

Naval vessel docks in Prince Rupert

The HMCS Whitehorse 705 came to Prince Rupert on Sept. 21.

Free transit for voters on election day

Highlights from UBCM and taxes covered in the City of Prince Rupert council meeting Sept. 17

Heart of Our City: Sabrina Clifton shares knowledge from sea to land

Sabrina Clifton teaches traditional harvesting and crafts in Prince Rupert

Cops for Cancer complete 850 km ride in Prince Rupert

Bike fundraiser collected $195,400 for cancer research in 2018

Delivering the paper as a family

The Northern View is looking for newspaper carriers in Prince Rupert, join our team today

Whitecaps see playoff dreams fade after 2-1 loss to FC Dallas

Goal in 87th minute seals Vancouver’s fate

B.C. students send books to displaced students of Hornby Island school fire

Maple Ridge elementary school teacher says students learned about acts of kindness

Trump drains oxygen from Trudeau foreign policy with PM, Freeland bound for UN

A lot has changed since the Liberals came to power in Canada in 2015

B.C. man fined $15,000, barred from trading securities for fraud

Larry Keith Davis used money from an investor to pay personal bills

Emergency crews investigate small sulphuric acid spill in Kootenays

IRM states a small volume of less than one cup and three dime-sized drips were leaked from carrier

Family, friends of B.C murder victim want killer sent back to max security facility

Group wants convicted murderer Walter Ramsay sent back to a maximum security facility

Most Read