Air Canada app breach may affect up to 20,000 customers

Aeroplan numbers, passport numbers, birth dates, and countries of residence could have been accessed

Some 20,000 Air Canada customers woke up Wednesday to learn their personal information may have been compromised after a breach in the airline’s mobile app, which prompted a lock-down on all 1.7 million accounts until their passwords could be changed.

Air Canada said it detected unusual login activity between Aug. 22 and Aug. 24 and tried to block the hacking attempt, locking the app accounts as an additional measure, according to a notice on its website.

Mobile app users received an email Wednesday morning alerting them as to whether their account had been affected.

The app stores basic information including a user’s name, email and phone number.

READ MORE: Air Canada, WestJet raising baggage fee

Any credit card data is encrypted and would be protected from a breach, Air Canada said.

But Aeroplan numbers, passport numbers, birth dates, nationalities and countries of residence could have been accessed if users saved them in their account profile, the company said.

Air Canada declined to respond to questions, referring The Canadian Press to its website.

The risk of a third party obtaining a passport in someone else’s name is low if the user still has their passport and supporting documents, according to the federal government.

Users can reactivate their account along stricter password guidelines by following instructions emailed to them or prompts when logging in.

Some users reported problems with the process on social media, likely due to the volume of customers trying to unlock their account.

Air Canada advised anyone looking to access the app to keep trying.

The Canadian Press

Like us on Facebook and follow us on Twitter

Just Posted

Rampage come from behind to beat Ice Demons

Prince Rupert scored five goals in the third period to secure the win on Jan. 18

City of Prince Rupert still waiting on street light upgrades

Ministry of Highways and Infrastructure said work would be complete in 2018

How sweet it is: Sugar Shack is back for ninth year

On Jan. 23 the popular Francophone festival in Prince Rupert kicks off with a social

City of Prince Rupert to explore funding for Kwinitsa airport ferry

New roll-on, roll-off berth would be called “Rupert’s Landing”

RCMP asks again for public’s assistance to find Binh Tran

Tran was last seen around the 1600 block of Park Avenue on Dec. 11

Fashion Fridays: Inspirational gym outfits

Kim XO, helps to keep you looking good on Fashion Fridays on the Black Press Media Network

CONSUMER REPORT: What to buy each month in 2019 to save money

Resolve to buy all of the things you want and need, but pay less money for them

Want to avoid the speculation tax on your vacant home? Rent it out, Horgan says

Premier John Horgan and Sheila Malcolmson say speculation and vacancy tax addresses homelessness

UPDATE: B.C. woman and boy, 6, found safe, RCMP confirm

Roseanne Supernault says both she and her six-year-old nephew are fine and she has contacted police

PHOTOS: Women’s Marches take to the streets across B.C. and beyond

Women and allies marched worldwide protesting violence against women, calling for equality

Anxiety in Alaska as endless aftershocks rattle residents

Seismologists expect the temblors to continue for months, although the frequency has lessened

Women’s March returns across the U.S. amid shutdown and controversy

The original march in 2017, the day after President Donald Trump’s inauguration, drew hundreds of thousands of people

Federal Liberals announce former B.C. MLA as new candidate in byelection

Richard Lee will face off against federal NDP leader Jagmeet Singh

No winning ticket in $10 million Lotto Max jackpot

No win in Friday night’s draw means the next Lotto Max draw will be approximately $17 million

Most Read