Peggy Fergusson hasn’t lived in Prince Rupert for long, but has already had a big impact while working for PW Transit. (Matthew Allen / The Northern View)

Heart of Our City – One good deed

Peggy Fergusson helped a senior Rupertite regain her footing

Peggy Fergusson has seen some wild things during her time working for public transit in B.C.

The Langley native has attended multiple accident scenes and escorted intoxicated individuals off of buses during her years working as a service delivery manager in the Lower Mainland and here in Prince Rupert.

But whether it is helping make life easier for her bus drivers in a big city, or providing a simple act of service for an elderly Prince Rupert resident, the actions Robinson takes can make a big impact, even if she doesn’t want to take the credit.

READ MORE: Heart of Our City – Teaching the next generation

Fergusson began her career as a Handy Dart dispatcher before working her way up into the support role she now occupies.

“We have higher training than drivers and we deal with things we don’t want our drivers to have to deal with,” she said.

The life of a service delivery manager in southern B.C. was never boring. Fergusson said one of her most interesting calls involved assisting a driver who was dealing with three passengers who had been smoking crystal meth.

“They had no problem thinking it was a perfectly appropriate thing to do sitting there smoking at the back of the bus,” Fergusson said. “It just never dawned on me that somebody would do something like that.”

Despite the fact that the passengers were high, Fergusson escorted them off the bus safely in an area of town where they would be able to find their way.

“You don’t leave people stranded in the middle of nowhere,” she said.

After working in the Lower Mainland for more than 13 years, the desire for a new challenge and the opportunity for growth brought Fergusson to Prince Rupert, a place she didn’t know much about before her move. She saw the job posting for a management position in Prince Rupert at Pacific Western Transportation, and despite the distance from her family and difficult logistics, decided to take a chance and move to the northwest in June.

Her arrival in Prince Rupert, like so many others who come to the city for the first time, came with a bit of a culture shock. Fergusson said she wasn’t used to stores closing as early as they did.

“It was definitely a bit of an adjustment for me not having the shopping that I’m used to or the hours that they have here,” she said.

However, it didn’t take long for the small town community and charm to appeal to Fergusson. In one of her first days in the city, she said she went to Home Hardware to pick up some supplies for her apartment. Fergusson was welcomed immediately.

“The attendants asked me who I was and where I was from because they didn’t recognize me,” she said. “I told them I had literally just arrived and they said ‘Well if you need anything just let us know.’ Everyone in town has been like that to me since I arrived.”

This warm and inviting atmosphere is why Fergusson did not think twice when she learned about a senior who had accidentally left her cane behind when getting off one of the city’s busses.

The bus driver brought the cane into Fergusson’s office, explained what happened and said there was a name and number on the cane.

Fergusson called the number and learned that the cane belonged to Mrs. Breaks, a residents in her nineties who still uses public transit to get to her appointments. While still independent, Breaks’s hearing has declined, and was not able to hear Fergusson’s phone calls and so the two were unable to connect immediately.

The next day, Fergusson received a call from Marie Cox-Rogers, Breaks’s neighbour, who confirmed that Breaks was indeed missing a cane, and the two arranged a time for Fergusson to return it.

“I told them I would be in that area anyway so I could drop it off during my lunch break,” Fergusson said.

After meeting Breaks and learning about how she gets around town — she still walks almost 100 metres from her home to the bus stop every day — Fergusson set the wheels in motion to have Handy Dart service provided for Breaks so her daily trips are not as strenuous.

READ MORE: Heart of Our City – Casting nets and welding steel

While Fergusson shies away from receiving praise for what she did, Cox-Rogers said it was a level of service that really meant a lot to her.

“She deserves a lot of credit and it meant a lot to our neighbour who relies on the cane to get out and about,” she said.

For Fergusson, however, it was just part of her job and passing along the kindness she had already experienced in Prince Rupert.

“I don’t think doing something like returning somebody’s cane is any different to what anybody else would have done based on the people I’ve met here in Prince Rupert,” Robinson said. “I don’t think doing things like that is anything special.”



newsroom@thenorthernview.com

Like us on Facebook and follow us on Twitter

Just Posted

Cannabis store buds in Prince Rupert

Clarity Cannabis opened on Saturday, making it the first cannabis store in the city

William Griffin arrested in Houston homicide

RCMP have now arrested William Griffin, the man wanted in connection to… Continue reading

Hometown Hockey contests hit Prince Rupert

Opportunities for behind the scenes experiences during Hometown Hockey weekend

Family of Terrace man killed in hit-and-run plead for tips, one year later

Cameron Kerr’s family says the driver and passengers tried to cover their tracks

Prince Rupert hockey roundup

Lightning bolt to victory in rec league tournament, Peewee Seawolves win pair of games in Vanderhoof

Your Prince Rupert 55th Rotary Auction guide

Online guide to all the items up for bid before Monday’s live auction

MacKinnon powers Avs to 5-4 OT win over Canucks

Vancouver battled back late to pick up single point

Port Alberni mom takes school district to court over Indigenous smudging, prayer in class

Candice Servatius, who is an evangelical Christian, is suing School District 70

Family of B.C. man killed in hit-and-run plead for tips, one year later

Cameron Kerr’s family says the driver and passengers tried to cover their tracks

Princeton couple pays for dream vacation with 840,000 grocery store points

It’s easy if you know what you are doing, they say

B.C. municipality wants ALC to reconsider their decision in regard to pipeline work camp

The ALC had rejected the construction of the Coastal GasLink work camp behind the Vanderhoof airport in October

Chilliwack family’s dog missing after using online pet-sitting service

Frankie the pit bull bolted and hit by a car shortly after drop off through Rover.com

B.C. wildlife experts urge hunters to switch ammo to stop lead poisoning in birds

OWL, in Delta, is currently treating two eagles for lead poisoning

Most Read