CityWest implements $2 fee for paper billing

As of Oct. 1, anyone wishing to continue receiving CityWest bills in the mail will need to pay a little more.

As of Oct. 1, anyone wishing to continue receiving CityWest bills in the mail will need to pay a little more.

The company is implementing a $2 fee for all printed statements while also encouraging customers to switch to paperless billing.

“With recent significant increases in postal charges from Canada Post for mailing these statements to customers, we have been forced to look for ways to reduce these costs to the company. Our choices on this matter were to either pass on the cost of printing and mailing a statement to just the customers who choose a paper statement or increasing the costs of services to all customers. The first option gives customers choice rather than a blanket increase to all customers,” explained Donovan Dias, director of sales and marketing for CityWest, noting a fee for paper bills is nothing new.

“CityWest is one of the last few Telcos (telephone companies) to implement this charge. For example, Telus, Bell, Fido, Rogers, etc. have been doing this since 2010, with some others implementing such a charge even earlier. There are also several companies in other industries, such as banks, that have implemented a similar charge for paper statements. Some companies are charging up to $4/month for this service, while Citywest is charging $2.”

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