CityWest implements $2 fee for paper billing

As of Oct. 1, anyone wishing to continue receiving CityWest bills in the mail will need to pay a little more.

As of Oct. 1, anyone wishing to continue receiving CityWest bills in the mail will need to pay a little more.

The company is implementing a $2 fee for all printed statements while also encouraging customers to switch to paperless billing.

“With recent significant increases in postal charges from Canada Post for mailing these statements to customers, we have been forced to look for ways to reduce these costs to the company. Our choices on this matter were to either pass on the cost of printing and mailing a statement to just the customers who choose a paper statement or increasing the costs of services to all customers. The first option gives customers choice rather than a blanket increase to all customers,” explained Donovan Dias, director of sales and marketing for CityWest, noting a fee for paper bills is nothing new.

“CityWest is one of the last few Telcos (telephone companies) to implement this charge. For example, Telus, Bell, Fido, Rogers, etc. have been doing this since 2010, with some others implementing such a charge even earlier. There are also several companies in other industries, such as banks, that have implemented a similar charge for paper statements. Some companies are charging up to $4/month for this service, while Citywest is charging $2.”

Just Posted

Winterfest highlights Prince Rupert’s holiday spirit

Video and photo coverage of the Special Events Society’s annual Winterfest

Ava Clarance vaults into Rupert gymnastics history

Prince Rupert Gymnastics Association sending first ever athlete to B.C. Winter Games

UPDATE: Missing Prince Rupert resident found safe

Courtney Nicole Dudoward has been located, according to her family

A new vision unveiled for Prince Rupert

City, DP World, PRPA, Ridley Terminals, Community Futures, Raymont Logisitics unveil Rupert 2030

Prince Rupert Fire Rescue responds to gas leak on Third Ave.

Prince Rupert Fire Rescue was dispatched to a carbon monoxide alarm

The verdict is in: Hometown Hockey priceless exposure for Prince Rupert

Rupertites reflect on Hometown Hockey, video and photo highlights

WEB POLL: Did the Redesign Rupert 2030 plan meet your expectations?

Prince Rupert got a glimpse of the 2030 vision this week as Redesign Rupert partners unveiled plans

Pacioretty scores 2, Golden Knights top Canucks 6-3

Vegas goalie Fleury gets win No. 452

B.C. VIEWS: Hunger does not end with the season

Despite innovations in food distribution, the need is still there in B.C. communities

Fans sing Canadian anthem after sound system breaks at BMW IBSF World Cup

The Canadians in attendance made sure their team and flag were honoured on the podium

VIDEO: Fire destroys Big White Ski Resort chalet

Social media eulogies peg the property, nicknamed “The Pharamacy,” as both loved and hated

Prince George RCMP use bait packages to catch porch pirates over the holidays

First-in-Canada program with Amazon looks to combat parcel theft

Nanaimo mechanical engineer creates thief tracking program

Nanaimo Thief Tracking lets users plot and share information about thefts online

Most Read